Question 1

How long will my order take to be delivered?

Accepted Answer

Depending on the delivery method you have chosen your delivery can vary between 2 and 5 days within the UK. 3-5 days for EU countires and upto 15 days for the rest of the world. For more information please visit our shipping policy page.(javascript:void(0))

Question 2

What do I do if I don't receive my order?

Accepted Answer

If you have waited the expected delivery time and your order has not been received please contact us at hello@sustainableplanetshop.co.uk (mailto:hello@sustainableplanetshop.co.uk?subject=Missing Order Enquiry)and we will do our best to get you your order to you ASAP.
Please make sure you include your order ID and contact information so we can resolve your issues promptly.

Question 3

What do I do if my order isn't right or it is defective?

Accepted Answer

Please see our shipping and returns policy (javascript:void(0))here to answer your questions and point you in the right direction to help resolve your complaint.

The
Sustainable
Planet Shop

FAQ

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